Privacy Policy

FoodProAI ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food safety compliance platform, including our website and mobile application (collectively, the "Service").

By using the Service you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2.1 Information You Provide

• Account information: name, email address, and password when you create an account.
• Business information: business name, address, contact details, and logo when you set up your organisation.
• Staff information: staff names, roles, PINs, and attendance records managed through the platform.
• Compliance data: temperature logs, cleaning records, HACCP checks, delivery logs, pest checks, and other food safety records you enter.
• Payment information: billing details processed securely through our third-party payment provider (Stripe). We do not store your full card details.
• Support messages: any communications you send us through the in-app support feature.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, and interactions within the Service.
• Device information: browser type, operating system, device type, and screen resolution.
• Log data: IP address, access times, and referring URLs.
• Cookies: session cookies to keep you logged in and remember your preferences.

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process your food safety compliance records and generate reports.
• Manage staff attendance, rotas, holidays, and appointments.
• Process payments and manage subscriptions.
• Send you important updates about the Service, including security alerts and billing notifications.
• Respond to your support enquiries.
• Improve and develop new features for the Service.
• Comply with legal obligations, including food safety regulations.

We do not sell your personal data. We may share information with:

• Service providers: third-party companies that help us operate the Service (e.g. Stripe for payments, email delivery services). These providers are contractually obligated to protect your data.
• Legal requirements: if required by law, regulation, or legal process, or to protect the rights, property, or safety of FoodProAI, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

We retain your data for as long as your account is active or as needed to provide the Service. Compliance records (temperature logs, cleaning schedules, HACCP checks, etc.) are retained in accordance with food safety regulations and your subscription plan's history settings.

When you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required by law to retain it.

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of data in transit (TLS/SSL).
• Secure password hashing.
• Regular security reviews and updates.
• Access controls limiting who can view your data.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data.
• Data portability: request a copy of your data in a machine-readable format.
• Objection: object to certain processing of your data.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below.

We use essential cookies to keep you logged in and maintain your session. We do not use third-party tracking or advertising cookies. By using the Service, you consent to our use of essential cookies.

The Service is not intended for use by anyone under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or your data, please contact us at:

• Email: support@foodproai.com
• In-app: Use the Support feature in your account settings.